New self service calls at Newtown Sydney Animal Hospitals
Our receptionists have been taking up to 300-400 calls a day. This has been increased by the necessity of the non-contact protocols that we have to follow. Everyone will be aware that Veterinary Hospitals are an essential service and we have to do everything possible to keep our clients and staff safe during the pandemic. All our communications have been by phone, often several calls have been necessary in managing an individual patient’s care and communications.
As a result our phone lines are overwhelmed. We recognise it is hard for our clients with sick pets to get through and people are getting frustrated and upset.
Our fabulous nurses receptionists are working really hard, but to help us manage our communications more effectively we now have an automated menu when you call the Hospital. You can always bypass the menu to get through in an emergency or if you need to speak to us directly, but we ask that where prompted you leave a detailed voice message to which we will respond very quickly.
You can also email us at newtown@sydneyanimalhospitals.com.au and this is constantly monitored. Please use the subject line to indicate your request.
We also ask you to use our online booking portal click here where you can make or change bookings and update your details via the secure client account login.
In addition, the Hospital will often make contact by sending a SMS. These are to help avoid “phone tag” – missed calls from us and so forth. We are always there to answer questions about your pet, but using SMS will help us reduce some phone traffic.
Please bear with us while we make the transition to our updated communications system. We thank you for your patience.
SAH is committed to helping you keep your pets happy and healthy.
Sydney Animal Hospitals are located at;
Newtown (02) 9519 4111
69-73 Erskineville Road Erskineville
Inner West (02) 9516 1466
1A Northumberland Ave Stanmore
Norwest (02) 8883 0411
Unit 8, 1-3 Celebration Dr Bella Vista
Kellyville (02) 8883 0533
106 Windsor Rd Kellyville
Newport (02) 9997 4609
1 Palm Rd Newport
Avalon (02) 9918 0833
710 Barrenjoey Rd Avalon Beach
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